Orkney Self Catering Terms and Conditions
When confirming your booking with us you are automatically agreeing to the following terms and conditions.
Enquiries: To make an initial enquiry, please contact us by telephone or via the website and we will respond within 24 hours. In response to enquiries, we will hold a provisional booking for up to 7 days.
Making a booking: Following an initial enquiry (see above), if you wish to confirm your booking, we will take all the details, charge a deposit (see below) and confirm the booking in writing, by e-mail or letter. Please note that an enquiry via the website does not confirm a booking as we need to check availability and other details. Bookings should be made at least 6 weeks before your stay. If this is not possible, contact us and we may still be able to offer suitable accommodation despite the shorter timescale.
Deposit: A non-refundable deposit, charged at 25% of the total balance, is required for all bookings. In receipt of the deposit we shall confirm the booking in writing by letter or email. If we have not received the deposit within 7 days of confirming the booking, it may be cancelled.
Payment of the balance: The balance of the rent is due 4 weeks before your stay. If the booking is made less than 4 weeks before your stay, payment of the full balance (including the deposit) is due within 7 days of making the booking. If the full payment is not received by the due date (7 days after the booking is made), you may lose the booking and the deposit.
Payment Methods: For both the deposit and the balance we accept payment by PayPal, BACS, cheque and cash.
Discount: There is a 5% discount for bookings of 2 weeks or longer.
Length of Stay: All stays normally start and finish on a Saturday, except as agreed for out-of-season short breaks. However, we can be flexible with the dates for the Firth Bay Bungalows at any time of year, depending on availability.
Short Breaks: We do offer short stays (3 nights min) apart from Christmas and New Year. Sometimes these are available at other times so please do enquire.
Check-in and Check-out: Tenancies commence at 3.00pm on the first day and terminate at 10.00am on the day of departure. It is worth enquiring about early arrivals/ late departures as this can sometimes be arranged depending on availability. Please let us know your estimated time of arrival when booking as reception is not always manned.
Cancellation: If you wish to cancel a booking less than 6 weeks before your stay you are required to pay the full balance. If we are able to re-let the accommodation the balance will be returned, less the deposit.
Amendments: We will try to accommodate any amendments to your booking however this will be subject to availability and may incur a charge.
Insurance: Your booking does not include travel insurance however we recommend that you do take out travel insurance.
Parking: We offer ample free on-site parking which is situated next to your accommodation. Please be aware that we do not accept any liability for loss or damage to cars or other property in the car park. Guests use the car park at their own risk.
Pets: We have a strict no-pets policy in all of our accommodation.
Smoking: We have a strict no-smoking policy in all of our accommodation. We also ask that guests wishing to smoke outside do so with the front door shut and at a reasonable distance from the door. We ask this in respect for our other non-smoking guests. If it is found that guests have been smoking in the property there will be a fine of £100.
Personal Property: Please be aware that we do not accept any liability for damage to your property when staying with us.
Special Requests: If you have any special requests or requirements please make us aware of these prior to your stay and we will try to accommodate them.
Guest behaviour: We ask that all guests act in a respectful and appropriate manner towards our property, staff and other guests. If it is thought that any guest is acting in an unsuitable, inappropriate or threatening manner, or if their behaviour is severely affected by alcohol or drugs, we reserve the right to cancel their stay with immediate effect and they will be asked to leave the property or another appropriate action will be taken.
Guest safety: Guests are kindly requested to act in a way that does not risk their safety. This is especially important when walking on the shore or near the sea. All guests should familiarise themselves with the fire evacuation notices displayed in the property, and use all equipment in the property in accordance with the instructions provided.
Damage to Property: We ask that you leave all property as you found it. Guests are liable for any damage to our property by the guests, or by visitors of the guests. We will make appropriate charges for the repair or replacement of the property or item in question. Please also be aware that any excessive mess or uncleanliness left by guests that requires extra or specific cleaning will be charged at a rate of up to £10 per hour.
Dissatisfaction and complaints: We hope you will enjoy your stay with us and find everything to your satisfaction. If you are dissatisfied with any aspect of your stay or have any complaints, please make this known to management or any other member of staff. Please do not wait until the end of your stay to make us aware of this as we would prefer to correct any problems immediately, where possible, as it is our goal to ensure that you have an enjoyable stay.
Likewise, comments and suggestions both positive and constructive are always welcome as this enables us to improve for the future.
We hope that you have an enjoyable stay with Orkney Self-Catering and return again in the future.